David Peter Kupratis kupras@me.com (732) 470-4959

 

                     http://www.linkedin.com/in/dkupras

                                                                                   

PROFESSIONAL SUMMARY:

·         Over 8 + years of IT experience in SAP R/3 + CRM with a dedicated focus on SAP Utilities.

- Completed 4 Full SDLC including post go-live support (3 Regulated Utiities in USA, 1 De-Regulated in China)

·         In-Depth Functional and Technical experience with SAP FS-CD, FICO, and FS-RI modules.

·         SAP HANA Studio and Server Experience with ongoing training and upcoming certifications

·         Functional planning with regards to J2EE Web development, Utility and .JSP E-Commerce Experience in SAP Netweaver Development Studio.

·         Experienced in SAP Complex Assembly Manufacturing Solution.

-                           Expertise in planning, defining, createing, tracking, and complete manufacturing orders for complex

                 materials fashioned.

-                           Strong focalization on real-time reflectiveness across manufacturing.

o        Strong ability to recognize and respond to configuration and quality changes.

·         Experienced with Client Facing and Root Cause Analysis input exceeding line of business expectations.

·         Ability to learn and use new systems and paradigms in considerably less time, solid communicator with exceptional team-building skills.

·         Self-motivated, able to set effective priority to achieve immediate and long-term goals. 

·         Extensive work experience through all phases of Software Development Life Cycle (SDLC) starting with project initiation, requirement gathering, requirement analysis, functional design, detail design, development and implementation of multi-tier enterprise, web based and distributed applications. 

·         Extensive experience with the architectural layout and understanding/setting up various SAP environments.

·         Experienced in planning, designing and implementing Business and Technical solutions using SAP Solution Manager, .NET programming, ABAP Programming, and CRM Coding Enhancements as well as SAP Gateway solutions.

·         Experienced in developing SAP Badi and Bapi customizing the connectivity within CRM to the various SAP business modules from a Content Management Perspective.

·         Experienced in Portal Administration to configure Portals including LDAP, Identity Manager, and the Landing page.

·         Experienced in Web Content Management systems such Joomla, Adobe Dreamweaver.

·         Experienced in developing applications using SAP Workflow Builder, SAP ABAP Workbench and Simulation tools.

·         Experienced in developing Functional multi-tiered applications from designing of the architecture, requirements gathering through User Acceptance testing and installation with quick learning curve on new technologies and excellent problem solving, analytical, logical and inter personal skills. 

·         Strong understanding & expertise in web technologies like HTML, DHTML, Java script, AJAX. 

·         Expertise in distributed application architecture, object oriented design, and web based applications. 

·         Possessing strong analytical skills, an excellent team player with good leadership qualities and strong oral and written communication skills. 

·         Strong communication, collaboration & team building skills with proficiency in grasping new technical concepts quickly.

 

 

CERTIFICATIONS:

·         SAP EarlyWatch Certification

·         SAP E2E Certification

·         SAP ABAP Silver Certification

o        Certificate ID #s 01069917

                                              

 

 

 

 

                                                                           

 

EDUCATION:

·         Associates of Business Administration from Brookdale Community College, Lincroft, N.J. - 2007

·         Bachelor of Business Administration from Thomas Edison State College, Trenton, N.J. - 2010

·         Masters of Business Administration from Ashford Univesity Specialization in Information Systems, Clinton Iowa. - 2012

·         In Progress Doctorate Degree (D.B.A) in Busines Administration – Information Technology Management, Minneapolis, M.N. – Exected Graduation 2015

 

 

Technical Skills:

 

Languages                                          :  Core  Java, .NET, VB,CSS, HTML, DHTML, JavaScript. ABAP, Object Oriented   

                                                              ABAP, J2EE             

SAP Modules                                 : SAP CRM, SAP ECC, SAP Middleware, SAP HCMSAP FS-CD, SAP FICO,

  SAP FS-RI, MM, PM, PI, PP, CS, BASIS, SAP Solution Manager, SAP Shared

  Service Framework

Additional SAP Components : Call and Order Management, Service Logistics, Contract Management, Installed Base Management, Field Service, Integration with SD/MM/FI Modules, Serial Numbers / Bill of Materials / Billing of Service Orders, Exposure to Asset Management Functions, Service Request Management, Returns and Claims Management, Warranty Management, Repair Depot Management, Operational and Capital Lease Management, Functional Location Management, Maintenance Plans and Task Lists

Web Development Tools              :   Servlets, JavaBeans, Java Script,Ajax,HTML,GUI

Training Tools                                          :   Train-The-Trainer Assesment Activities, uPerform, BBP Documents, Sharepoint,

     Adobe Captivate, Webex, Instructor-Led Training

Service Technologies                               :   JDBC. SAP NetWeaver, .NET Connector, Framework

Frame Works                                            :   SAP CRM MVC

Database Applications                           : Oracle 10i, SQL Server, MYSQL 5.0

Operating Systems                            : Windows-9x/2000/XP, UNIX,LINUX.

Other                                                     : Oracle 10i, PowerPoint, Excel, Word, Access, Sharepoint, Microsoft Project, Mainframe, Quality Center, Linux (Ubuntu/Kubuntu) Windows 98-2008/Server, Mac OS X Server, Microsoft Exchange, Adobe Program Suites, Setting up and installing computers, updating files, devices, troubleshooting networking issues, IVR & Aspect switch troubleshooting, SQL, J2EE, ABAP, HTML, DHTML, FLASH, SunGard iWorks for Financials (Guardian Life Insurance)

PROFESSIONAL EXPERIENCE

Kupratis LLC, NJ                                                                                                    March 2013 – Till date 2013          

Senior SAP ECC/CRM/ Independent Functional Consultant / Trainer

Project Description:

Collaborate with Entry Level, Mid-Level and Senior Level consultants to better understand skill sets and provide necessary training to ensure SAP best practices are instilled.

Participants are enrolled through WebEx’s, Meetup.com groups and Libraries.  A main focus is instilled on SAP Rapid Deployment Solutions running on SAP HANA, SAP CRM 7.0, CRM 7.0 Enhancement Pack 1, Enhancement Pack 2, Enhancement Pack 3, Netweaver 7.3 and SAP Netweaver 7.4 running on SAP HANA opposed to Oracle.  Additional information on Module Specifics are also taught including SAP SD, SAP MM, SAP FS-CD, SAP FICO, SAP CRM, SAP FS-RI, SAP MM, SAP PI, SAP PP, SAP CS, SAP BASIS

 

Responsibilities:

·         Developed Training books including screenshots

o        Functional as well as Technical FICO Guides, FS-CS Guides, PM Module Guides, SD Guides, MM Module Guides, .NET guides, Billing Guides, Development for CRM Guides

·         Train and teach end user’s the SAP HANA Studio and Server as well as SAP Lumira for analytical training purposes.

              - Responsible understanding the latest version of SAP HANA SPS 6 compared to SAP HANA SPS 5 (Upgrades for

Implementation / Security Updates)

              - Responsible for the Installation and Update

                            - Revision Changes

                            - SAP HANA Lifecycle Manager

              - SAP HANA Security

              - SAP HANA Backup

              - SAP HANA Unified Data Provisioning 

              - SAP HANA Modeler

              - SAP HANA SQL Script Editor/Debugger

              - SAP HANA Views/Predictive Analysis Library

- SAP HANA Security

·         Utilize all transactions in the backend R/3 System and then ensure CRM links and is setup to interact with the backend systems.

·         Developed assessment tests via Javascript websites ensuring checks are run to determine answers are correct.

·         Implemented various .NET practices such as ASP.NET HTML Controls, ASP.NET Web Controls, ASP.NET

 

Ciber Inc,  MI                                                                                                                      December 2012 – March 2013         

Senior SAP Consultant – Functional / Technical Lead

Project Description:

My adventure with Ciber was a Client-Facing Consultant dealing with the Enhancements of CRM to eliminate unnecessary performance times and to code/create new Interfaces for the end users.  The end client was DTE Utilities in Detroit Michigan.  There was also an emphasis placed on SAP for Insurance.

 

Responsibilities:

·         Sole Techno-Functional lead responsible for the ECC to CRM design, layout, development and configuration of SAP’s Case Management solution to mitigate old Java-layer based and existing out of the box SAP functionality for complaints in an easy to handle way.

·         Functional Lead responsible for conducting the Technical meetings for all WRICEF objects as well as performing the technical documentation. 

o        WRICEF = Workflows, Reports, Interfaces, Conversions, Enhancements and Forms

·         Functional Associate responsible for Setup Policy Management, Reinsurance, Claims Management, Commisions Management, Subledger, General Ledger

o        Setup Disbursements, Billing and Dunning/Cancellations/Clearing Processes.

·         Utilized Microsoft Visual Studio and configured SAP Gateway Service with ABAP Workbench and .NET

·         Utilized and trained end users on utilizing SAP WebDynpro when establishing the CRM UI screens and views.

·         Responsible for SAP’s Data Dictionary table maintenance, table maintenance generator, and other important views needed for successful database storage locations.

·         Worked on the CRM Component Workbench which enables ABAP for increasing customer performance satisfaction.

·         Utlized SAP CRM’s Component work bench crucial for Inbound and Outbound plugs for SAP screen layouts and point and click connections as well as created Badi, Bapis and User Exits to ensure smooth and seamless process flow.

·         Reduced DTE’s Complaints by %70 percent due to enhancing Case Management by using Badis, Bapis, User Exits , Function Modules and utilizing the ABAP Workbench to enhance CRM via coding to automatically receive external emails/complaints and process them in SAP.

·         Responsible for the Workflow configuration which eliminated the need for end users to manually enter complaints.

·         Highly efficient in Legacy System Migration workbench for migrating Cut-Over activity from legacy and non-SAP systems to SAP sytems via Flat file conversion.

 

SAP, Shanghai , China                                                                                              November 2011  to October 2012.

Senior SAP CRM Functional Consultant / Project Manager             

Project Description:

Only Foreigner from the U.S. Invited to be a Senior CRM Functional/Technical Consultant to lead a full SAP IS-U implementation with ENN Utilities in Beijing, China.  Personally persuaded and won approval from Upper Management for the kick off of SAP China’s Project.  Performed daily Technical training to all of  SAP Shanghai China and SAP Beijing China’s CRM team for Business Intelligence, Business Warehouse, HANA, ECC, Mobile Infrastructure.  Tested out of a six month probationary period in two months being the only non-speaking Chinese associate during the time.  Achieved three of SAP’s Mandatory Certification testing for any Full-time SAP consultant belonging to SAP. Utilized the SAP .NET Connector and SAP .NET Proxy Wizard to write .NET windows/Web Form applications that have direct access to SAP Badis.  Wrote RFC server applications running in a .NET environment and can be initiated from an SAP system.

 

Responsibilities:

§         Technical / Functional Manager responsible for understanding the business needs of ENN (China’s largest

        owned Utility Corporation) and mapping them to Functional and Technical documents

§         Setup Policy Management, Reinsurance, Claims Management, Commisions Management, Subledger, General Ledger

o        Setup Disbursements, Billing and Dunning/Cancellations/Clearing Processes.

§         Directly managed five team members doing Chinese to English and vice versa in terms of preparing on site

         visits to the client, conducting meetings and performing configuration.

§         Maintained all CRM System Landscapes by use of Web Channel Experience Management, SAP Notes, etc.

§         Utilized Web 2.0/RFC knowledge to streamline both R/3 and CRM

§         Performed bulding .NET Gateway Services via Microsoft Visual Studio from Solution Project Files.

o        Create test scenarios

§         Launching Browser from Gateway

§         Access test details ensuring pages open

§         Access CRM via Gateway Services

§         Focused on the SD module in terms of pricing with regard to customization, the Sales and Doc structure, the

        pre-sales process, sale’s org unit’s.  Focused on the FI and SD relationship.

§         Configured the Pricing strategy for SD.

§         Tweaked User Interfaces allowing interactive / user-friendly environments as well as  support scalability.

§         Responsible for the configuration of all Campaign Management and Market Segmentation components.

§         Acted as main contact person for ALL CRM/CCS/ECC/ISU setup requirements including the ability to work

        with all aspects of the SAP CRM/ECC spectrum (ABAP, NETWEAVER, CS, FICA, SD, MM, etc.)

 

Kupratis LLC, New Haven CT                                                                                   March 2011 - October 2011

Senior SAP CRM Functional Lead / Senior SAP HCM (Payroll Lead)

Project 1 Description: UIL Holdings – Gas/Elec Utility – New haven, CT.

SAP CRM/HCM Lead responsible for the SAP ASAP Roadmap Methodology ensuring all project deadlines are met.  Phases included the Blueprinting, Realization, Testing, Signout, Training, Pre and Post Go Live Training and Post Go-Live Support.

Responsibilities:

·         Responsible for the SAP CRM/HCM Payroll Lead Role.

·         Heavily involved with the configuration of ISU/ECC/CRM 7.0 including SPRO, middleware, SD, MM, FICA, and billing.

·         Worked with the Lines of Business to conduct Remuneration Statements for accurate associate billing.

·         Prepared User Acceptance Testing for positive and negative testing scripts in HP Quality Center.

·         Main person responsible for the SOX documentation and prepration for the auditing team.

·         Worked with the BASIS team to ensure transports were moved properly and in proper sequence.

 

Environments: SAP ECC 6.0, SAP HCM, SAP CRM 7.0, HP Quality Center

Kupratis LLC, New Haven CT                                                                                    March 2011 - October 2011

Senior SAP CRM Functional Lead / Senior SAP HCM (Payroll Lead)

Project 2 Description: Southwest Water Company – Gas/Elec Utility – New haven, CT.

SAP CRM Lead responsible for the SAP ASAP Roadmap Methodology ensuring all project deadlines are met.  Phases included the Blueprinting, Realization, Testing, Signout, Training, Pre and Post Go Live Training and Post Go-Live Support.

 

Responsibilities:

·         Responsible for the SAP CRM Lead Role.

·         Responsible for the SAP ABAP programming for various enhancements

·         Heavily involved with the configuration of ISU/ECC/CRM 7.0 including SPRO, middleware, SD, MM, FICA, and billing.

·         Worked with the Lines of Business to conduct Remuneration Statements for accurate associate billing.

·         Prepared User Acceptance Testing for positive and negative testing scripts in HP Quality Center.

·         Main person responsible for the SOX documentation and prepration for the auditing team.

·         Worked with the BASIS team to ensure transports were moved properly and in proper sequence

 

Environments: SAP ECC 6.0, SAP HCM, SAP CRM 7.0, HP Quality Center

The Guardian Life Insurance Company, New York City, New York                             November 2010 - March 2011

Senior Functional Implementation Lead / Quality Assurance

Project Description: functional lead driving as is/to be life insurance requirements into a new system .

Responsible for the Windows and Web-Based Sungard Life Insurance Program roll-out. Phases included the Blueprinting, Realization, Testing, Signout, Training, Pre and Post Go Live Training and Post Go-Live Support.

Responsibilities:

·         Responsible for the Windows and Web-Based Sungard Life Insurance Program roll-out

·         Sole member responsible for the designing, configuring, troubleshooting, and rolling out Life Insurance software (Authoring tools).

o        Day to day tasks involves training, conducting meetings with upper management, and superb tracking and resolution of all reported user issues.

-

o        Participates in Product/System Business Requirements walk-through and review with the Business units, IT and vendors.

-

o        Utilizes software application authoring and testing tools; becoming the sole person responsible for the proficient use in these tools.

-

§         Develops user-acceptance testing scenarios and test cases for the component that they are assigned.

-

o        Performs user-acceptance testing for base system and/or Advanced Market Concepts; reports & reconciles software “bugs” following department testing processes and procedures.


·         Communicates and interacts with appropriate individuals and groups during testing to report bugs and identify changes that may impact data, workflow and/or functionality by utilizing department UAT standards and processes.



·         Communicates and interacts with appropriate individuals and groups during testing to report bugs and identify changes that may impact data, workflow and/or functionality by utilizing department UAT standards and processes.



o        Assists in the identification and requirement definition of miscellaneous system enhancements (i.e. Deferred/outstanding issues/items from prior illustration releases).

- Assists in the maintenance of Illustration documentation and release information.

- Assists in the resolution and implementation of production problems as dictated by the end users.

 

Environments: Sungard Authoring Tools

Public Service Enterprise Group.                                                                         May 2007- November 2010

SAP Functional Support Analyst                                                                     

Project Description:

§         Selected amongst the top three CSRs for $150M project, out of 200 CSRs to participate in a 28 year old Legacy system to SAP system implementation.  Project cost was $150 Million.  Worked with test teams to define, recommend and implement short-term solutions and develop road map for operational improvements to be implemented over the course of time.  Gained proficiency at documenting detailed functional specifications for the UI and screen mockups to communicate requirements to technical team and bridge any gaps in functionality.  Translate business requirements into functional specifications and use cases via Microsoft Word and Visio. Project won an award from CS Week magazine for having the best customer system implementation for 2010.

 

Responsibilities:

·         Created the architecture for UCES for PSEG.

o        Worked and Tested Individually and made changes via onsite/offshore team

·         Understanding the business requirements and designed test cases for responsible modules to test the complete functionality of application.

·         Design and Execution of Test Cases manually.

·         Actively involved in system design as a CRM Developer Technical lead, configuration, implementation, testing, and evaluation.

·         Engaged in all Nuance and CIC call flows devising a consistent and revised IVR that touched the SAP ICWeb Interaction center from an ABAP Function Module with months of development, meetings and positive/negative testing.

·         Created workflow charts and diagrams. 

·         Partnered with the business users and change management team to define the high level requirements in the areas of workflow automation, document management and process improvement.

·         Collaborated with Development Leads for the Web-based SAP platform implementation on the design specifications to craft innovative solutions which meet the business requirements.

·         Improved project efficiency/quality from 34 percent to 94 percent (4 percent above target for the project’s health and safety scorecard metric) by creating databases and reports for tracking progress and metrics.

o        Dramatically reduced costs and enabled project to be completed 1 week early by delivering multiple innovations that eliminated need for outside consultants.

o        Recognized for resolving technical issues faster than other team members.

o        Reduced 200 legacy problem tickets to only 4 by developing a problem tracking reporting system that also enabled better forecasting of resource allocations.

o        Recognized for completing all projects on time and for exceeding unit testing expectations.

·         Improved CRM performance 66% and enhanced customer satisfaction through technical studies and process improvements, working closely with SAP representatives.

o        Served as a member of a team that earned highest score on Customer Operations department scorecard.

·         Created and documented multiple scenario test cases in Quality Center and conducted testing for QA, Regression and User Acceptance Testing to ensure the identification of major defects in the early phases of testing to achieve cost-effective production with increased quality, efficiency and delivering consistently high level of service.

o        Led daily UAT meetings with testers, UAT Test Leads and management to provide testing status, guidance, timelines and team roles and responsibilities for a successful UAT signoff.

 

Environments: Sungard Authoring Tools

Public Service Enterprise Group.                                                                                                     2005- 2007

MAINFRAME Customer Service Associate                                                                     

Project Description:

Joined as part of a special team commited to promoting superior performance and reduce call volume through strategic functional efforts. Investigated and resolved customer issues relating to billing, residence changes, services, and emergencies. Supported wide range of customer bases.

 

Responsibilities:

·         Personally averaged >100 customer calls per day, 25% better than average CSRs.

·         Earned special recognition for exceeding call response goals.

·         Selected for special high-performing group that conducted priority customer follow-ups. Recognized for completing over     1,000 calls in 2 days to customers, to provide information on severe outage.

·         One of very few CSRs chosen and trained to support full spectrum of services and products.

 

Environments: COLBALT MAINFRAME, MICROSOFT ACCESS, NUANCE IVR

Public Service Enterprise Group.                                                                                                     2004- 2005

MAINFRAME Credit and Collection Service Associate                                                                     

Project Description:

Carried out collections on delinquent accounts. Communicated extensively with customers to negotiate settlements and structured payment arrangements.

 

Responsibilities:

·         Personally averaged >100 customer calls per day, 25% better than average CSRs.

·         Dramatically reduced outstanding payments by completing >100 customer calls per day.

        Earned recognition for averaging 40 more calls per day than other representatives

 

Environments: COLBALT MAINFRAME, MICROSOFT ACCESS, NUANCE IVR

Information Technology Center Inc.                                                                                                     2004- 2004

Junior IT Functional and Technical Contract Recruiter                                                                     

Project Description:

Responsible for the recruitment of many IT professionals in the IT field.

Researched, screened, and interviewed the best-fit candidate before submitting them.

Duties included making sales calls and interacting with clients, multi-tasking, and fulfilling requirements in a timely manner.

 

Responsibilities:

·         Screened and placed more then 40 associates during my 6 month endeavor for various clients including IBM, Accenture, Hewlet-Packert

 

 

U.S. Citizen

References available upon request